Stuck in Tenerife?

The recent Iceland volcanic ash cloud crisis has caused more than a little disruption to Tenerife travel plans as well as worldwide. It's thwarted holidaymakers trying to make their way to Tenerife, and those actually stuck in Tenerife.

Here we hope to provide some useful info for those left stranded by the volcanic ash cloud.

Phone numbers of UK airlines flying to Tenerife (charges may apply)

Easyjet - Call Customer Relations

0871 244 2366 if calling from the UK

807 070070 if calling from Tenerife


08719 40 50 40 if calling from the UK

(00 44) 8719 40 50 40 if calling from overseas

800 099 260 if calling from Tenerife

Thomas Cook

0871 230 2406 if calling from the UK

Aer Lingus

0871 718 5000 if calling from the UK

0818 365000 if calling from Ireland

(00 34) 902 502737 if calling from Tenerife

Thomson and First Choice

0800 009 3833 if calling from the UK

02476 282 501 (24-hr flight delay info)


0871 226 1737 if calling from the UK

(00 44) 203 031 8103 if calling from Tenerife

Link to online flight claim / complaint form (EU)

We will be adding more info as and when possible. In the meantime, if you're stuck in Tenerife, or are trying to get to Tenerife, good luck, and don't hesitate to contact us if we can help in any way.